Terms and Conditions

Legal notice

Gym Company Retail s.l. with registered office at Avenida Corts Catalanes 9-11, 08173, Barcelona (Spain), (company tax ID (CIF): ESB65103012, registered in the Commercial Register of Barcelona, under volume 42330, folio 168, page B 404085, in compliance with the provisions of Act 34/2002, of 11 July, on Information Society Services and Electronic Commerce, states that it is the owner in full control of this website www.cadenzafitness.co.uk and third parties (hereinafter, "Users") who register as users and/or purchase products through the online store. Email: [email protected]

User obligations

The User agrees, in general, to use the Store, to purchase the Products and to use each of the Store’s services diligently, in accordance with the law, morality, public order and the provisions of these General Terms and Conditions, and must also refrain from using them in any way that may prevent, damage or impair the normal operation and use of the Store by Users or which could harm or cause damage to the property and rights of Gym Company Retail s.l., its suppliers, Users or, in general, any third party.

Conditions on promotions

The discount offers and promotions in force cannot be combined with each other or with the interest-free financing option. The interest-free financing option is applicable for products between €100 and €6,000 and is always applicable to the RRP price excluding promotions and discounts. If you need further information about these terms, please do not hesitate to contact us by phone or by writing to [email protected]

Products and prices

a) Gym Company Retail s.l. reserves the right to decide, from time to time, the Products offered to Users through the Store. In particular, Gym Company Retail s.l. may, at any time, add Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products will be governed by the provisions of these General Terms and Conditions. Gym Company Retail s.l. also reserves the right to stop providing or facilitating access to and use of any of the different kinds of Products offered in the Store at any time and without prior notice.

b) The Products included in the Store will correspond as reliably as possible to the Products actually offered, as far as the web display technology allows. The characteristics of the products and their prices appear in the Store. The prices indicated in the Store are in Euros and include VAT, unless otherwise indicated.

Procedure and payment method of the products

a) Within twenty-four (24) hours, Gym Company Retail s.l. will send an email to the User, confirming the purchase. This email will assign a purchase reference code, and sets out the characteristics of the Product, its price, the delivery costs and the details of the various options of paying Gym Company Retail s.l. for the Products.

b) Users who purchase a product through the Store must make the payment through the payment systems specifically set out in the Store.

c) The bank card with which the payment is made must be issued by a Spanish bank or savings bank.

d) Gym Company Retail s.l. will file the electronic documents in which the contract is executed, sending a copy to the User once the purchase has been made. The contract will be drawn up in the Spanish language.

e) The order confirmation sent by Gym Company Retail s.l. is not valid as an invoice, only as proof of purchase. Gym Company Retail s.l. will send the corresponding invoice in PDF format by email.

f) For purchases destined for the Canary Islands, Ceuta and Melilla, both the tax corresponding to the Canary Islands (IGIC) and Ceuta and Melilla (IPSI) and the import tax of the goods, must be paid by the recipient upon receipt of the item at the destination.

g) "Advance Sales" products will be confirmed with payment at the time the order is confirmed. The customer will be placed on a waiting list in chronological order. The customer may withdraw at any time and request a refund of their purchase.

Right of withdrawal

a) The User has a right of withdrawal by which they may contact Gym Company Retail s.l. by email at the following address: [email protected] and withdraw from the purchase within a period not exceeding 14 calendar days from receipt of the Product. The Product must be sent together with the duly completed return form and a copy of the delivery note or invoice, duly completed, and the direct cost of returning the Product will be borne by the User. This refund will be made in accordance with the instructions that Gym Company Retail s.l. indicates to the User in response to the notification of the exercise of withdrawal. The User must return the Product within fifteen days from the date Gym Company Retail s.l. indicates the method of return. Products such as Polar, Compex, Theragun, Slendertone, and cavitation and massage products cannot be returned for hygiene reasons.

b) Withdrawal entails the refund of the amount paid. To do so, the customer must indicate on the return form the number and holder of the credit card/bank account to which Gym Company Retail s.l. must make the payment. The term for such payment will be that established by law.

Important: In the case of a voluntary return, the customer will be refunded the amount of the item. The following WILL NOT APPLY FOR RETURN: delivery costs, installation service costs, delivery within the home and installation, and item return delivery costs arranged by Cadenza Fitness with the transport age

c) The right of withdrawal may be exercised when the Product is not returned in its original packaging but this will be subject to depreciation, which will be subtracted from the amount to be refunded.

d) Products such as Polar, Compex, Slendertone, and cavitation and massage products that have been used cannot be returned for hygiene reasons.

Customer service

a) For any incident, complaint or exercise of rights, Users may send an email to the address [email protected]

b) Users can also process any incident by telephone by calling 020 3318 9908

Home delivery service

a) The regional scope of sales through the Store is exclusively for the territory of mainland Spain, excluding Ceuta, Melilla and the Canary Islands, thus, the delivery service will only be for that territory. The Products purchased through the Store will be sent to the delivery address indicated by the User once payment has been verified, with a delivery timescale of thirty (30) days established by default by law. However, the usual delivery timescale for CADENZA FITNESS is 2–5 business days from the date of the order.

b) The CADENZA FITNESS delivery service is conducted in collaboration with various prestigiously renowned logistic operators. Orders will not be delivered to PO Boxes, hotels or other non-permanent addresses.es.

c) The cost of delivery is not included in the price of the products. At the time of purchase of the Product, the User will be informed of the exact delivery cost.

d) If your order is only free delivery (without installation), the delivery will be considered to be "at street level (entrance of house or apartment block)". Therefore, you are responsible for moving and installing the equipment in the location of your choice.

e) If your order includes free delivery and installation, the delivery will be considered to be "at street level (entrance of the house or apartment block)" and the technician will subsequently go to your home for the installation. The day after purchasing the item(s), you will be contacted by the technician in your area to leave your contact details and await the arrival of the product. **

f) For purchases destined for the Canary Islands, Ceuta and Melilla, both the tax corresponding to the Canary Islands (IGIC) and Ceuta and Melilla (IPSI) and the import tax of the goods, must be paid by the recipient upon receipt of the item at the destination.

Methods of delivery

1. Free street-level delivery: All Fitness products (including accessories) include this method.

2. Standard delivery and professional installation: When you procure this service, the machine will be delivered at street level, being the customer's responsibility to take it to the chosen room. Once in its located, we will send a technician to install the machine. The cost of this service is €60 for cardio machines and €90 (in most cases) for weight training machines.
The installation service takes approximately 2–7 working days (business days) from the time you receive the item at your home.

3.Premium delivery and installation: ideal for heavy products and home gyms with more than one machine. In this delivery method, our technicians will bring the machines in their own vehicle, on a date and time agreed with you in advance. The machines will be installed, tested and all packaging will be removed for recycling if desired (NOTE: The packaging is essential for returns within 14 calendar days). The cost of this service varies depending on the number of machines and access to the house. We recommend requesting a personalised quotation for orders with this service.
The timescale for this type of service varies from 8–12 business days approximately from the time the order is placed. This type of service involves logistics and personnel which need to be organised by the technical team.

Special note: The price for in-house delivery and/or professional installation does not include carrying the product up stairs (due to volume and weight). If you want delivery and/or installation with these conditions you must call us and ask for a quote beforehand.

Intellectual and industrial property

a) The User acknowledges that all the elements of the Store and of each of the Products, the information and materials contained therein, the brands, the structure, selection, order and presentation of its contents, and the computer programs used in relation to them, are protected by intellectual and industrial property rights of Gym Company Retail s.l. or third parties, and that the General Terms and Conditions do not attribute any other rights with respect to said industrial and intellectual property rights other than those specifically contemplated therein.

b) Unless authorised by Gym Company Retail s.l. or, where appropriate, by the third-party holders of the corresponding rights, or unless legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the above paragraph. The User will use the materials, elements and information accessed through the use of the Store solely for their own needs, and undertakes not to make any direct or indirect commercial use of the materials, elements and information obtained through them.

c) The User must refrain from circumventing or manipulating any technical devices established by Gym Company Retail s.l. or third parties in the Store.

Data protection

a) In compliance with Act 15/99 LOPD, you are informed that your personal data and other information provided through the registration form, as well as information from transactions made, will be included and kept in a file for processing, owned by Gym Company Retail s.l., until cancellation is requested. The purpose of the processing will be to develop and execute the sale, the personalised service of the products and services that you purchase and the improvement of this service, as well as to promote our own products and services and those of third-party companies linked to Gym Company Retail s.l.. You are also informed that your data will be made available to companies for the purposes indicated/ Avenida Corts Catalanes 9-11, Barcelona, SPAIN will process these data with the utmost confidentiality, being the sole and exclusive recipient of them, and not making transfers or communications to third parties other than those indicated by current regulations.
The user expressly authorises Gym Company Retail s.l. to send commercial communications and promotional offers and contests, including by electronic means.

b) The User may, at any time, exercise their rights of access, rectification, opposition or cancellation by contacting Gym Company Retail s.l., by sending an email to [email protected], attaching a copy of their N.I.F. (tax ID) or equivalent identification document.

c) The answers marked with * on the registration form are required. Failure to reply will prevent the selected products from being purchased.


Gym Company Retail s.l. will facilitate the use of personal passwords to the User who registers as such on the website. These passwords will be used to access the services provided through the website. The User will be solely responsible for the passwords, keeping them under their strictest and absolute confidentiality, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the website may be changed at any time by the User. The User undertakes to notify CADENZA FITNESS immediately of any unauthorised use of their password, as well as access to it by unauthorised third parties.


a) CADENZA FITNESS uses cookies to improve its services, facilitate navigation, maintain security, verify the User's identity, facilitate access to personal preferences and track their use of the Store. Cookies are files installed on the hard disk of the computer or in the memory of the browser in the folder pre-configured by the operating system of the User's computer to identify them.

b) If the User does not want a cookie to be installed on their hard drive, they should configure their internet browser not to receive them. Similarly, the User may freely destroy cookies. If the User decides to deactivate cookies, the quality and speed of the service may be reduced and the User may even lose access to some of the services offered in the Store.

Judicial powers

Any dispute, controversy or claim arising out of or relating to this contract, in particular its execution, interpretation, performance or breach, termination or invalidity, will be definitively settled by the courts of competent jurisdiction, where applicable.


We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.