Of course! You can call
020 3318 9908 where we will answer all your
questions and you can make the payment over the phone. Alternatively, you can place your order
on our website. Payment on our website is 100% secure. Please note that for split payments, you
will have to place the order through our website as you will be redirected to the financing
company's website to complete the financing
Is online payment secure?
Our payment system is fully secure. All transaction information is encrypted using 128-bit SSL.
You can be absolutely sure that in no case will your information be examined, used or modified
by third parties trying to gain access to sensitive information.
Deliveries
How was my delivery organised?
You will receive a call from one of our customer service agents to inform you of the delivery
date and arrange the most suitable time. If we are unable to contact you, the courier service
will contact you at another time to arrange a later delivery date.
What is the delivery timescale?
Delivery timescales vary depending on the product or delivery option chosen, however, we strive
to get your order to you as quickly as possible. All delivery timescales are approximate.
Will I receive all my products at the same time?
Yes, we deliver all the items together. If you want to receive a product with a faster delivery
option, you have to make a separate purchase.
Will I receive a receipt?
Yes. We will send you an email confirming your order and the final amount.
Warranty and Returns
Do the products sold on your website come with any kind of warranty?
All our products have a manufacturer's warranty. This is in addition to your legal rights as a
consumer.
What happens if I decide I don't like the product and want to return it?
There is no problem. Provided that you contact us within 14 days of receipt of the product.
What can I do if my order arrives damaged?
In the unlikely event that any of the purchased products arrive damaged, you can send us photos
and a description of the damage along with your order number. With this information we will work
to resolve the problem in the best way possible. Please note that damage is rare due to the high
quality packaging and transport service of our products.