Data protection and Cookies

Data Protection or Privacy Policy

GymCompany Retail SL guarantees to the website’s users that it complies with the EU General Data Protection Regulation (GDPR) 2016/679, and that it has established the security measures required by the laws and regulations intended to preserve the secrecy, confidentiality and integrity in the processing of their personal data.


Such personal data will be used in the manner and with the limitations and rights granted by the personal data protection regulation.


The purpose of the collection and processing of the personal data requested is to provide administrative and commercial service to the user. GymCompany Retail SL undertakes to uphold the utmost discretion, secrecy and confidentiality of the personal data at its disposal. You have the right to obtain confirmation as to whether GymCompany Retail SL is processing your personal data and therefore you have the right to access your personal data, rectify inaccurate data or request its erasure when the data is no longer necessary for the purposes for which it was collected.


We invite you to read all about data protection, privacy and the legal notice to gain an in-depth understanding of how we process your personal data and the rights you have in relation to them.


If you have any questions about GymCompany Retail SL's Privacy Policy or Data Protection, please contact our data protection officer or our customer service.


Data controller

  1. Identity: GymCompany Retail SL (
  2. Registered office: Avda. Corts Catalanes 9-11, 08173, Sant Cugat del Valles, Barcelona, (Spain), (company tax ID (CIF): B65483232)
  3. Email: [email protected]
  4. Telephone: 932 201 655


The purpose of the data processing corresponds to each of the processing activities conducted by GymCompany Retail SL through the website, app or on a personal level from our physical stores. For this purpose, we collect the following data

  1. Identifying information (e.g. your contact details)
  2. Data on purchases, orders, returns, etc. (we do not store your card data)
  3. Connection, geolocation and browsing data (e.g. when you interact with us from your phone)
  4. Commercial information (e.g. if you are subscribed to our newsletter)
  5. Data on your tastes and preferences
  6. Questions about the service or products you have received (your experience helps us to improve)

When we ask you to fill in your personal data to give you access to a function or service on the platform, we will mark some fields as compulsory, as they are data that we need to provide you with the service or give you access to the function in question. Please note that if you choose not to provide us with these data, you may not be able to complete your user registration or enjoy these services or functions. The main purposes of collecting these data are:

  1. Answering your calls, emails or queries.
  2. Managing your registration on the platform to manage and deliver orders, process returns, etc.
  3. Asking for your opinion on the service received or products purchased.
  4. Sending communications about news or offers of interest.
  5. Keeping up to date on the status of products, stock, price, delivery timescale.
  6. Improving and personalising the experience with you through data analytics.
  7. Preventing and combating fraud.



Your data is processed for the fulfilment of legal obligations by GymCompany Retail SL and depends on the purpose of the processing. If such purpose requires your consent, it will be shown with a clear affirmative action.

Data storage

The personal data provided will be kept for the time necessary to fulfil the purpose for which they are collected and to determine any possible liabilities that may arise from the purpose, in addition to the periods established in the archives and documentation regulations.

Data communication

In order to fulfil the purposes laid down in this Privacy Policy, it is necessary for us to provide access to third parties who support us in the services we provide to you.

  1. Financial institutions
  2. Fraud detection and prevention entities
  3. Technology service providers
  4. Logistics, transport and delivery service providers and partners.
  5. Providers of services related to customer services.
  6. Providers and partners of services related to marketing and advertising.

Rights of data subjects

We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights.

You can exercise these rights by sending us an email to [email protected], indicating the reason for your request and the right you wish to exercise. If we deem it necessary, we will request a copy of a document proving your identity in order to identify you.

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

  1. Ask us for access to the data we hold about you. If you are a registered user of the platform, you can also view this information in the section corresponding to your customer area
  2. Ask us to rectify the data we already hold
  3. Ask us to delete your data inasmuch as they are no longer necessary for the purpose for which we need to process them as we have informed you above, or to the extent that we no longer have the legitimacy to do
  4. Ask us to restrict the processing of your data, which means that in certain cases you can ask us to temporarily stop processing your data or to keep them longer than necessary when you may need it


What are cookies?

Currently, all websites —regardless of the service they provide— use cookies, i.e. they store a minimum amount of information on the user’s use of the website. A cookie can be defined as a small text file or general-use device that is downloaded onto the user's terminal or machine when browsing web pages in order to store data that can be updated and retrieved by the entity responsible for installing such cookies.

Our website uses several types of cookies

"Strictly necessary" cookies

These cookies are deemed essential for browsing the website as they enable the user to use its features or tools such as, identifying the session, accessing restricted access areas, remembering the elements comprising an order, conducting an order’s purchase process, etc. Without these cookies, the abovementioned functions would be disabled.

Behavioural cookies

The purpose of these cookies is to collect information relating to the user's browsing habits, such as the pages that they visit the most, error messages, etc., in order for the party responsible for the website to implement improvements to it based on the information collected by these cookies.

The information collected by these cookies is anonymous and cannot identify the user personally, and is therefore used exclusively for website to function correctly.

Functional cookies

These cookies enable the website to remember the decisions made by the user, e.g. storing the geographical location of the user to ensure that the website indicated for their region is displayed, their username, language, type of browser used to access the website, etc. The goal is to provide a more personalised service. These include session cookies and the proprietary cookie of the website

The information collected by these cookies is anonymous and cannot identify the user personally, and is therefore used exclusively for the operation of the website.

Analytical, personalisation and advertising cookies

These cookies are used by advertising operators with the permission of the website’s owner, which collect and store information about the user's browsing behaviour, preferences and choices when browsing websites. They are directed to advertising networks who then use them to show the user personalised remarketing advertisements on other websites.




Refusing the installation of cookies on your computer:

Most computers automatically accept cookies. However, the user has the possibility to decide whether or not to keep cookies enabled on their computer.Disabling cookies may result in the loss of the optimal functioning of the website, disabling some of the features or services provided by it. However, even if you have disabled all cookies, the web browser collects certain information that is essential for the basic functioning of the website.

Users who wish to disable cookies can do so in the preferences section of their internet browser. Depending on your browser, you will have to follow certain steps to change the cookie settings on your computer:

For example, at the following links you can find information on how to do this in the case you use one of the following browsers: